Measuring Community Service Indicators in Organizations According to Quality Standards - A Case Study at Ashur Private University

Abstract

This study aims to measure and evaluate the availability of community service indicators at Ashur Private University, identify strengths and weaknesses in light of these indicators, and present an improvement plan based on the PDCA Cycle. The study's problem lies in the lack of attention to community service indicators and the weak provision of community service at the university (the research area). The researcher adopted a case study approach, where data was collected using a checklist containing a seven-point scale designed according to community service indicators. The research results revealed a gap in implementation between the university's reality and the community service indicators. The implementation rate of these indicators reached (35%), while the total gap reached (65%). This is due to the lack of attention to the availability of these requirements. The study recommends the need to focus on community service indicators by establishing cooperation between university members and community institutions, and striving to establish activities and initiatives by providing the necessary resources.